Frequently Asked Questions
Everything you need to know about your NAGNATA order.
What is the NAGNATA philosophy on sustainability?
We prioritize organic, natural, and renewable fibers, aiming to minimize the use of synthetics. Our collections are designed for longevity, blending technical knitwear with high-fashion aesthetics to reduce waste.
How do I care for my technical knitwear?
To preserve the integrity of the knit, we recommend a cold hand wash or a gentle machine wash in a laundry bag using eco-friendly detergent. Always lay flat to dry in the shade and avoid tumble drying.
What are your shipping rates and delivery times?
We offer worldwide shipping. Domestic orders typically arrive within 2-5 business days, while international shipping can take 5-10 business days depending on the destination and customs processing.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery, provided the garments are in original condition with all tags and hygiene seals attached. Please note that sale items are final sale.
How do I find my correct size?
Our knitwear is designed to have a sculptural, body-hugging fit. We provide a detailed size guide on each product page, but if you are between sizes, we generally recommend sizing up for comfort.
Are duties and taxes included in international orders?
For most regions, duties and taxes are calculated at checkout to ensure a seamless delivery. If they are not included, the recipient is responsible for any local customs charges upon arrival.